Ordering and Delivery Information
If you have any problems using this website to order please call us to place your order on 01946 818 138. Our lines are open 9am-7pm Mon-Fri and Sat 9am-5pm.
We accept all major credit cards.
You will need your credit card, item order codes and catalogue code (in white panel on the back cover) to hand.
Christmas delivery & opening hours
For guaranteed Christmas delivery:
Standard - Tuesday 19th December.
Express - 12 noon on Friday 21st December.
Our call centre is open as follows:
23rd of December – 9.00am-1.00pm
24th of December (Christmas Eve) – Closed
25th of December (Christmas Day) – Closed
27th, 28th, and 29th of December - 9.00am-7.00pm.
30th of December - 9.00am-5.00pm
31st of December (New Year’s Eve) – 10.00am-5.00pm
1st of January (New Year’s Day) - Closed
(Excluding Channel Islands)
All Charlotte and Co orders for UK delivery are subject to a £4.95 postage charge. Your order should arrive within 7 days and may require a signature on receipt.
Express delivery is available for an extra £4.95. Your package will arrive next working day if you place your order Mon-Thurs before 12 noon.
We deliver worldwide by airmail:
• Eire & Channel Islands: £7.95
• Europe: £11.95
• USA/Canada: £14.95
• Elsewhere; £18.95
Outside the EU you may have to pay local import duties.
For delivery to Eire and Europe please allow up to 10 days and 14 days for all other destinations.