Phone: 01946 818 138

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Ordering and Delivery Information

If you have any problems using this website to order please call us to place your order on 01946 818 138. Our lines are open 9am-7pm Mon-Fri and Sat 9am-5pm.
We accept all major credit cards.
You will need your credit card, item order codes and catalogue code (in white panel on the back cover) to hand.

Christmas delivery & opening hours

For guaranteed Christmas delivery:

Standard - Tuesday 19th December.

Express - 12 noon on Friday 21st December.

Our call centre is open as follows:

23rd of December – 9.00am-1.00pm
24th of December (Christmas Eve) – Closed
25th of December (Christmas Day) – Closed
27th, 28th, and 29th of December - 9.00am-7.00pm.
30th of December - 9.00am-5.00pm
31st of December (New Year’s Eve) – 10.00am-5.00pm
1st of January (New Year’s Day) - Closed

United Kingdom

(Excluding Channel Islands)

All Charlotte and Co orders for UK delivery are subject to a £4.95 postage charge. Your order should arrive within 7 days and may require a signature on receipt.

Express delivery is available for an extra £4.95. Your package will arrive next working day if you place your order Mon-Thurs before 12 noon.


We deliver worldwide by airmail:
• Eire & Channel Islands: £7.95
• Europe: £11.95
• USA/Canada: £14.95
• Elsewhere; £18.95

Outside the EU you may have to pay local import duties.
For delivery to Eire and Europe please allow up to 10 days and 14 days for all other destinations.

To contact us from overseas, please:
Fax: +44 1946 818131
Call: +44 1946 818138