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About Us
Charlotte & Co.
Welcome to our very latest collection of exquisitely pretty nightwear and beautiful loungewear. There's the classics you ask for time and time again (check out the our best selling silk/cotton night-T and our silk PJs) and there's lots of brand new things too: take a peek at the long sleeveless cashmere cardi and the fabulous leather trimmed gilet.
Our promise is to always bring you the finest fabrics, fit and finish at prices that make you feel as comfortable as our softest cashmeres. And with even more silk, deluxe brushed cotton and sheepskin than ever before, we're almost glad the days are getting colder again. But who really needs an excuse to cosy up at home? Not us.
My warmest regards,
Charlotte
P.S. don't forget that we wrap your order in a beautiful satin bag, for FREE, because everyone deserves a treat.
P.P.S - You can read my blog here: Charlotte's Blog
The Good Web Guide
We have been recommended by The Good Web Guide - the definitive guide to the best sites on the internet.
Charlotte & Co as recommended by The Good Web Guide
We use resources respectfully
Charlotte & Co. sell exclusively via mail order. This isn't just the most convenient way to shop, it also means we don't heat and light and drive lorries to power-hungry shops.
We are a small team and we encourage each person to be responsible. We work with manufacturers recognised for the quality of their work and their working environments in Italy, Spain and China. We ship by sea and avoid airfreight.
We deliver to your door using your local postman who is, after all, passing anyway.
We use light mailing bags made from recycled materials. Inside, you'll find your order packaged in bags which we wanted to make pretty enough for you to use them again and again. (By the way, please keep sending me your emails about how you re-use them, we know they are great for travelling but I love hearing about all the other creative uses you have for them).
We don't have a central head office, instead we give people the option of working from home. Like good citizens we switch off lights we don't need and we don't leave PCs on standby when we finish work.
We haven't yet found a way for our warehouse and contact-centre colleagues to work from home but they respect and conserve resources by:
- Reducing heat consumption courtesy of our very lovely silk/wool thermals
- Reusing materials whenever they can
- Recycling all paper, plastic and cardboard
Caring for your Charlotte & Co. clothes
It’s really important that you follow the washcare instructions in the labels. Please read them carefully.
Silk and Cashmere require special care. Ordinary laundry detergents (like Ariel and Persil) will damage these fine natural fibres. Where we have indicated that you can hand wash or machine delicates wash clothes please always use a special wool or silk detergent like Woolite or Persil Silk&Wool.
Never tumble dry these delicate fibres.
Gift wrapping
Everyone deserves a treat so we gift wrap every order in the gorgeous Charlotte & Co. satin bags free of charge.
We will gladly send your order to an address other than your own with no prices on the delivery note. If you would like to include a message just complete the Gift Message section of the checkout.
Our Guarantee
We think our products are lovely and we want you to be happy with them. We try hard to make our descriptions and specifications clear so that you know exactly what you are getting. However, if you are disappointed with anything please return it to us following the instructions on the reverse of your delivery note and tell us why.
Contact Us
Our team are available to take your calls and reply to your emails 7 days a week. Just get in touch.
Phone: 0844 499 3133 - Our lines are open 8.00am-8pm Mon-Fri and Sat 9.00am-5pm
Post: Charlotte & Co., 6 Leconfield Estate, Cleator Moor, Cumbria CA25 5QB
Fax: 01946 818 131
Email: service@charlotteandco.co.uk
Our official company registration details are as follows, please note this address should not be used for general and order correspondence which should be sent to the address above
Charlotte & Co. is the trading name of Charlotte Designs Ltd Registered in England and Wales. Registration No. 6098937. Registered Address: The Old Stables, Back Lane, Aston, Oxon OX18 2DQ. VAT reg number 891 7779 56
