Phone: 01946 818 138
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About Us

Charlotte & Co.

Welcome!

At Charlotte & Co. we create intimate fashion that fits beautifully.  We are passionate about using the softest natural fabrics so the collection is always based on luxurious cottons, silks and cashmeres. Each piece in the collections is designed by me and is made with great care to ensure a perfect blend of comfort and chic.

Established in 2007 the label has established a devoted following among style insiders. Charlotte and Co. is renowned for its soft fabrics, creativity and an understanding of what it means to relax in style.

Thank for shopping with us and for all the lovely feedback. Enjoy your precious me-time.

Love, Charlotte

P.S - You can read my blog here: Charlotte's Blog.

The Good Web Guide

We have been recommended by The Good Web Guide - the definitive guide to the best sites on the internet.

Charlotte & Co as recommended by The Good Web Guide

We use resources respectfully

Charlotte & Co. sell exclusively via mail order. This isn't just the most convenient way to shop, it also means we don't heat and light and drive lorries to power-hungry shops.

We are a small team and we encourage each person to be responsible.

We work with manufacturers recognised for the quality of their work and their working environments in Italy, Spain and China. We ship by sea and avoid airfreight. We care about working conditions in the factories that we use and we believe that the best way to avoid factories that use unsavoury labour practices is to work with high quality, rather than  low cost suppliers.

We deliver to your door using your local postman who is, after all, passing anyway.

We use light mailing bags made from recycled materials. Inside, you'll find your order packaged in satin gift bags  which we wanted to make pretty enough for you to use them again and again. (By the way, please keep sending me your emails about how you re-use them, we know they are great for travelling but I love hearing about all the other creative uses you have for them).

We don't have a central head office, instead we give people the option of working from home. Like good citizens we switch off lights we don't need and we don't leave PCs on standby when we finish work.

We haven't yet found a way for our warehouse and contact-centre colleagues to work from home but they respect and conserve resources by:

  • Reducing heat consumption courtesy of our very lovely silk/wool thermals
  • Reusing materials whenever they can
  • Recycling all paper, plastic and cardboard

Caring for your Charlotte & Co. clothes

It’s really important that you follow the washcare instructions in the labels. Please read them carefully.

Silk and Cashmere require special care. Ordinary laundry detergents (like Ariel and Persil) will damage these fine natural fibres. Where we have indicated that you can hand wash or machine delicates wash clothes please always use a special wool or silk detergent like Woolite or Persil Silk&Wool.
Never tumble dry these delicate fibres.

Gifts

We will gladly send your order to an address other than your own with no prices on the delivery note.

Our Guarantee

We think our products are lovely and we want you to be happy with them. We try hard to make our descriptions and specifications clear so that you know exactly what you are getting. However, if you are disappointed with anything please return it to us following the instructions on the reverse of your delivery note and tell us why. Our returns period is 30 days or 14 for sale items.

 

We welcome wholesale enquiries. Please contact service@charlotteandco.co.uk

Contact Us

Our team are available to take your calls and reply to your emails 6 days a week. Just get in touch.
Phone: 01946 818 138 - Our lines are open 9.00am-7pm Mon-Fri and Sat 9.00am-5pm
Post: Charlotte & Co., Zoom Fulfilment Services Ltd, Lilyhall Industrial Estate, Branthwaite Rd, Workington, Cumbria CA14 4ED
Fax: 01946 818 131
Email: service@charlotteandco.co.uk

Our official company registration details are as follows, please note this address should not be used for general and order correspondence which should be sent to the address above

Charlotte & Co. is the trading name of Charlotte Designs Ltd Registered in England and Wales.

Registration No. 6098937.

Registered Address: Vincent’s Yard, 23 Alphabet Mews, London, SW9 0FN.

VAT reg number 891 7779 56.